1. Introduction

At Premier Waste Services (UK) Ltd, we are committed to protecting the privacy and personal data of our customers, suppliers, and visitors. This policy outlines how we collect, store, use, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, business name, address, telephone number, email address.

• Payment Details: Bank account or credit/debit card details when making payments.

• Service Information: Details relating to your orders, collections, service preferences, and history.

• Website Usage Data: IP addresses, browser types, and cookies for site improvement and security purposes (see Section 7 below).

We do not collect sensitive personal data unless required for specific services and with your explicit consent.

3. How We Use Your Data

Your data may be used for the following purposes:

• To provide you with our waste collection and management services.

• To process orders, invoices, and payments.

• To communicate with you regarding bookings, service updates, or account queries.

• To improve our services, customer support, and website functionality.

• For internal record keeping and legal compliance.

4. Legal Basis for Processing

We process your data on one or more of the following legal bases:

• Contractual Necessity: To fulfil our obligations in providing services to you.

• Legitimate Interests: For operational reasons, such as improving our services.

• Legal Obligations: Where required by law or regulatory authorities.

• Consent: For marketing communications (you can withdraw consent at any time).

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties. However, we may share your data with:

• Trusted third-party service providers (e.g., payment processors, IT providers) under strict confidentiality agreements.

• Regulatory bodies or law enforcement agencies when required by law.

• Our professional advisors (e.g., accountants, solicitors) where necessary.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Typically, service and transaction data will be held for a period of 6 years for tax and legal record-keeping.

7. Cookies & Website Data

Our website may use cookies to:

• Improve website functionality.

• Analyse usage patterns and improve user experience.

You can control cookie preferences through your browser settings. For full details, please refer to our Cookie Policy (available upon request).

8. Your Rights

Under UK GDPR, you have the following rights:

• To access your personal data.

• To request correction of inaccurate data.

• To request deletion or restriction of your data in certain circumstances.

• To object to processing based on legitimate interests.

• To withdraw consent (for marketing) at any time.

• To request data portability (where applicable).

To exercise any of these rights, please contact us at [email protected].

9. Data Security

We are committed to safeguarding your data using appropriate technical and organisational measures, including secure servers, encrypted communications, and access controls to prevent unauthorised access, alteration, or disclosure.

10. Complaints

If you have concerns about how your data is handled, please contact us directly. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on request or published on our website.

12. Contact Us

For any questions regarding this Privacy Policy, please contact:

Premier Waste Services (UK) Ltd
Pride House, Sheffield Road, Hyde, SK14 2JP
Phone: 0800 028 3368
Email: [email protected]