1. Introduction

This Refund and Cancellation Policy outlines the rights of customers and the terms under which cancellations, amendments, and refunds may be granted for services provided by Premier Waste Services (UK) Ltd.

By booking or purchasing services from us, you agree to this policy in full.

2. Service Cancellation by the Customer

2.1 Standard Services (Bin/Bags Collection, Skip Hire, Roll-On Roll-Off Hire)

• Customers may cancel a scheduled service by providing at least 48 hours’ notice prior to the agreed collection or delivery date.

• Cancellations made with less than 48 hours’ notice may be subject to a cancellation fee of up to 50% of the service fee to cover administrative and operational costs.

2.2 Custom/One-Off Services (Hazardous Waste Collection, Special Projects, Bespoke Waste Solutions)

• A minimum of 72 hours’ notice is required for cancellation of one-off or custom services.

• Where bespoke equipment, containers, or labour have been arranged, you may be liable for any non-refundable third-party or preparation costs incurred by us prior to cancellation.

3. Cancellation by Premier Waste Services (UK) Ltd

3.1 We reserve the right to cancel or postpone a service at any time due to:

• Unsafe or inaccessible site conditions

• Force majeure events (such as severe weather, strikes, vehicle breakdowns, etc.)

• Customer breach of contract (including non-payment)

3.2 In such cases, you will be offered:

• A rescheduled service date; or

• A full refund of any payments made for the cancelled service (unless cancellation is due to customer breach).

4. Refunds

4.1 Eligibility
Refunds may be issued in the following circumstances:

• Services cancelled in accordance with the notice periods outlined above.

• Service failures due to fault or error on the part of Premier Waste Services (UK) Ltd where no service was delivered.

4.2 Non-Refundable Costs
Refunds will not be issued for:

• Services delivered in full or partially performed.

• Customer error, including unsuitable or prohibited waste presentation.

• Failure to provide access to collection points or containers.

4.3 Method of Refund

• All approved refunds will be processed via the original method of payment unless otherwise agreed in writing.

• Refunds will normally be issued within 14 working days of approval.

5. Changes to Bookings

• Requests to reschedule services must be made with at least 48 hours’ notice for standard services and 72 hours’ notice for bespoke services.

• Changes are subject to availability and operational capacity.

• Late changes may incur additional administrative charges.

6. Disputes and Queries

If you are dissatisfied with any aspect of our services or believe a refund or cancellation has been incorrectly handled, please contact us promptly at:

Premier Waste Services (UK) Ltd
Pride House, Sheffield Road, Hyde, SK14 2JP
Phone: 0800 028 3368
Email: [email protected]

We aim to resolve all queries within 5 working days.

7. Policy Updates

We reserve the right to update or amend this Refund & Cancellation Policy at any time. The latest version will be available upon request or published on our official website.